Emotional Intelligence Training
Notice what you feel before it drives what you do, read the room, and work better with the people around you.
14-day money back · Pay once, no subscription
Emotional Intelligence Training
You can do emotional intelligence training online in the UK with Lift College's Emotional Intelligence Training course. It is 2 hours of learning in 5 short modules, covering what emotional intelligence is and why it matters at work, self-awareness and recognising your own emotional triggers, managing your reactions under pressure, empathy and reading other people, and using emotional intelligence to build relationships, handle conflict and support colleagues' wellbeing. It costs £19.99, pay once, and your CPD certificate issued by Lift College is ready the same day you pass. Lift College recommends a refresh every 3 years, and the refresher is free.
Most of what goes wrong between people at work is not about the task. It is a reaction in the moment: a sharp reply to an email, a manager who did not notice someone was struggling, a team member who took feedback as an attack. The Health and Safety Executive's figures consistently show stress, depression and anxiety as the largest single cause of work-related ill health in Great Britain, and poor relationships and unsupportive management are two of the six areas its Management Standards ask employers to control. People who understand their own emotions and notice other people's are easier to work with, lead better and stay calmer when things go wrong.
This course covers the practical side of emotional intelligence. You learn to name what you are feeling and spot the triggers that set you off, to pause and choose a response rather than react, to read tone, body language and mood in others, to show empathy without taking on everyone's problems, and to use these skills in feedback, disagreement and day to day teamwork. It is written for team leaders, front-line staff, new starters, apprentices, people returning to work and anyone preparing for a management course across the UK.
- Explain what emotional intelligence is, its main elements and why it matters for working with others
- Identify your own emotional triggers and the physical and mental signs that you are reacting
- Apply simple techniques to pause, manage your reaction and choose a response under pressure
- Recognise emotions in other people from tone, body language and behaviour, and check rather than assume
- Describe how empathy differs from sympathy and how to show it in a work conversation
- Apply emotional intelligence to feedback, disagreement and difficult conversations
- Recognise the signs that a colleague is under stress and know how to offer support and where to point them
- Plan how you will keep developing your emotional intelligence after the course
5 short modules, 2 hours in total.
What emotional intelligence is
The main elements: self-awareness, self-management, social awareness and relationship management. How emotions affect decisions, behaviour and performance, and why emotional intelligence can be learned.
Knowledge checkSelf-awareness
Naming emotions accurately, noticing the physical signs of stress, anger or anxiety, and identifying your triggers. Values, strengths and blind spots, and asking for feedback on how you come across.
Knowledge checkManaging your reactions
The gap between feeling and acting. Pausing, breathing and reframing. Staying calm with criticism, setbacks and rude behaviour. Habits that build resilience and what to do after you get it wrong.
Knowledge checkEmpathy and reading others
Tone, body language, mood and what is not being said. Perspective taking, listening without fixing, empathy versus sympathy, and avoiding assumptions about people from different backgrounds or with different communication styles.
Knowledge checkEmotional intelligence at work
Giving and receiving feedback, handling disagreement, motivating a team and supporting a colleague who is struggling. The HSE Management Standards on relationships and support, your employer's wellbeing resources, and a personal plan to keep improving.
Knowledge checkFinal test and your certificate
Multiple choice, 80% to pass, unlimited attempts. Your CPD certificate is issued by Lift College the day you pass.
This course is for you if
- You lead a team, or are about to, and want to handle people and pressure better
- You work with customers, patients, residents or the public and need to stay calm when they are not
- You are a new starter, an apprentice or returning to work and want to settle into a team well
- You are preparing for a management course and want the people skills in place first
- You have been told you react too quickly, or you want to understand why some conversations go wrong
Your CPD certificate, issued the day you pass.
Your certificate records that you completed Emotional Intelligence Training with Lift College. It shows 2 hours of learning, your completion date and a recommended refresh date 3 years on.
- One price, £19.99. One payment, one learner, no subscription.
- Short modules with a knowledge check after each one and a final test. Instant results.
- 80% to pass, with unlimited free retakes.
- A CPD certificate issued by Lift College as a PDF the same day you pass, with a unique number and a verification link.
- Access for as long as Lift College offers the course, and never less than 3 years from the day you buy.
- A free refresher when your recommended refresh date arrives. Changed your mind? Ask within 14 days of paying and we refund you in full.
CPD certificate
liftcollege.co.uk/verify/LC-CPD-000000The law this course supports
Health and Safety at Work etc. Act 1974
Applies in England, Wales and Scotland. Section 2 requires employers to protect the health, including the mental health, of employees so far as is reasonably practicable, and to provide the information, instruction, training and supervision needed to do that. Northern Ireland has the same duty in the Health and Safety at Work (Northern Ireland) Order 1978.
Read the legislation →HSE Management Standards for work-related stress
Guidance, not law, that describes how employers meet their duty to assess and control the risk of work-related stress. It covers six areas: demands, control, support, relationships, role and change. The relationships and support standards expect positive behaviour, no bullying and managers who notice and respond when someone is struggling, which is where emotional intelligence comes in.
Read the legislation →Acas guidance on communication at work
Acas gives employers and employees in England, Scotland and Wales free advice on workplace relations, including managing conflict, giving feedback and supporting mental health at work. Its guidance is not law but is treated as the standard of good practice. In Northern Ireland the equivalent body is the Labour Relations Agency.
Read the legislation →£19.99. Pay once, nothing added.
One payment for one learner. You keep access for as long as Lift College offers the course, and never less than 3 years. Changed your mind? Ask within 14 days and we refund you in full.
- PaySecure card payment, one time only.
- Sign inYour learner account is ready straight away.
- StartBegin module 1 the same minute.
Free refresher when it is due
We recommend a refresh every 3 years. We email you 30 days before, and from the refresh date you can retake the latest version free and download a new certificate.
Buying Emotional Intelligence Training for a team?
Open a free organisation account, buy places and give each person their own login. Your first place is free with a work email, and the price falls the more places you buy.
Multiple enrolment discounts
The price of a place is set by the places in one order, on this course or any mix of our CPD courses. Saving against the £19.99 single place.
| Places in one order | Price a place | Saving |
|---|---|---|
| Your first place | £0 | Free with a work email |
| 1 to 9 places | £16.99 | 15% off |
| 10 to 49 | £14.99 | 25% off |
| 50 to 99 | £12.99 | 35% off |
| 100 to 249 | £10.99 | 45% off |
| 250 or more | £9.99 | 50% off |
What would your team cost?
Training each person on several courses? A sector pack or the annual plan can cost less. Your quote compares all three for you.
Prefer to talk first? Request a call back
- 1
Your own training portal in 2 minutes
Open a free account with your work email. No sales call, and your first place is free.
- 2
See where everyone stands
A progress dashboard, a training matrix and an Excel progress report for your records.
- 3
Reminders sent for you
Welcome emails, nudges for anyone who stalls, and refresher dates so nobody goes out of date.
- 4
Pay by card or invoice
Card, or invoice on 30-day terms with your PO. Places stay valid for 3 years.
- 5
A human tutor with every course
Real tutor support for your staff, unlimited free retakes and a certificate the day they pass.
- 6
CPD Standards Office accreditation in progress
Provider 51289.
What our learners say
Stories from Lift College learners on our qualifications, in their own words.
“I had been a care assistant for four years without a formal qualification. Lift College made the whole process straightforward, my assessor visited regularly and I completed my Level 3 Diploma in Adult Care in just over a year. I was promoted to senior care worker the month after I qualified.”
“My employer was clear, I needed GCSE English to move into a supervisory role. Lift College helped me find the right exam board and an exam centre five minutes from home. Passed grade 4. Got the promotion.”
“My employer needed me to have Level 2 maths before they could register me on the Level 3 apprenticeship programme. Lift College was fast, the tutor was brilliant, and I resit my maths once after a near-miss and passed the second time. The whole thing took twelve weeks.”
Questions about Emotional Intelligence Training
Is online emotional intelligence training worth doing?
Yes, if you want a practical set of habits rather than a personality test. The course gives you ways to notice your own reactions, manage them and read other people, with a knowledge check after each module. Your CPD certificate issued by Lift College records the course, 2 hours of learning and your completion date with a verification link. It is a CPD course, not a regulated qualification or a psychometric assessment.
Who needs emotional intelligence training?
Anyone whose work depends on other people: team leaders and supervisors, front-line staff who deal with the public, new starters and apprentices joining a team, people returning to work after a break, and anyone preparing for a management course. Employers often include it in leadership development and in support for staff in high pressure roles.
How often should emotional intelligence training be refreshed?
There is no legal interval. Emotional intelligence is a set of habits that fade without attention, so Lift College recommends refreshing every 3 years, and the refresher is free. Refresh sooner if you move into a role that involves leading people or handling complaints.
What does this course not cover?
It is not counselling, therapy or mental health first aid, and it does not diagnose or treat stress, anxiety or any other condition. It does not include a formal emotional intelligence test or score. It covers how to support a colleague who is struggling and where to point them, but your employer's wellbeing and absence policies take over from there.
How do I stop reacting badly under pressure at work?
Module 3 gives you a simple sequence: notice the physical signs that you are reacting, create a gap before you respond by pausing or breathing, name what you are feeling, and ask what the other person actually needs. Preparing for the situations that usually set you off, and reviewing how you handled them afterwards, builds the habit. The course also covers how to recover a conversation after you have reacted badly.
How long do I keep access?
You keep your access for as long as Lift College offers the course, and never less than 3 years from the day you buy. Your certificate PDF is yours to keep.
What is the free refresher?
Lift College recommends refreshing this course every 3 years. When your date comes round, you can retake the latest version free and get a new certificate. We email you 30 days before.
Does it count towards my CPD?
Yes. The course is 2 hours of learning, shown on your CPD certificate issued by Lift College, so you can log the hours in your CPD record.
Can I get my money back?
Yes. Ask within 14 days of paying and we refund you in full.
Can my employer pay?
Yes. Your receipt shows the course, the date and the amount paid, and you can pass it to your employer. Buying for a team? Open a free organisation account: every course is £16.99, and you can pay by card or invoice with your PO.
Can my team do this course in another language?
Yes, on an organisation account with 10 or more places. Your team can study Emotional Intelligence Training in Polish, Romanian, Punjabi, Urdu or Welsh, prepared within 1 working day of your order. The final test and the certificate stay in the English course name, so the certificate is the one every employer recognises. Tell us the languages you need when you order or ask for a quote.
Where can I do emotional intelligence training online in the UK?
Lift College offers Emotional Intelligence Training online for £19.99, pay once. It is 2 hours of learning in 5 short modules, written for workplaces across England, Wales, Scotland and Northern Ireland. Your CPD certificate issued by Lift College is ready the same day you pass.
How long does online emotional intelligence training take?
Emotional Intelligence Training is 2 hours of learning in 5 short modules, each with a knowledge check. You can finish it in one sitting or across several and pick up where you left off on any device. The final test needs 80% to pass, with unlimited free retakes.
How much does Emotional Intelligence Training cost online?
Lift College's Emotional Intelligence Training is £19.99, pay once, with no subscription. Training a team? It is £16.99 a course on a free organisation account.
How is Emotional Intelligence Training assessed?
By a short knowledge check after each of the 5 modules and a final test. You need 80% to pass, with unlimited free retakes, and your CPD certificate issued by Lift College is ready the same day you pass.
Can I start Emotional Intelligence Training today?
Yes. You start the moment you pay, on any device, and you can finish the 2 hours of learning in one sitting or across several. Your CPD certificate issued by Lift College is ready the same day you pass. Buying for a team? Open a free organisation account.
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