Workplace skills courses. Work better with people.
Lift College offers four workplace skills courses online in the UK: Communication Skills Course, Customer Service Training, Emotional Intelligence Training and Time Management Course. Each is £19.99, pay once, and takes between 2 and 3 hours in short modules. Your CPD certificate issued by Lift College is ready the same day you pass, with a free refresher every 3 years.
Pick the course your role needs.
Communication Skills Course
Listen well, speak and write clearly, read body language, handle difficult conversations and include everyone. 3 hours, £19.99.
Customer Service Training
Great first impressions, listening to what the customer needs, solving problems, handling complaints and knowing the rules. 3 hours, £19.99.
Emotional Intelligence Training
Understand your own emotions, manage your reactions, read other people and build better working relationships. 2 hours, £19.99.
Time Management Course
Decide what matters, plan your week, protect your focus and build a system you will keep using. 2 hours, £19.99.
Compare the 4 workplace skills courses
Every course is £19.99, pay once, with a CPD certificate issued by Lift College the day you pass.
Swipe to compare →Scroll sideways to compare →
| Course | Hours | Modules | Refresh | Price | Guide |
|---|---|---|---|---|---|
| Communication Skills Course | 3 hours | 6 | 3 years | £19.99 pay once | Guide to follow |
| Customer Service Training | 3 hours | 6 | 3 years | £19.99 pay once | Guide to follow |
| Emotional Intelligence Training | 2 hours | 5 | 3 years | £19.99 pay once | Guide to follow |
| Time Management Course | 2 hours | 5 | 3 years | £19.99 pay once | Guide to follow |
Why this training matters
Most jobs are done with other people. How you listen, explain, handle a complaint, keep your temper and manage your day decides how well the work goes and how you are seen at work. These courses teach the skills employers ask for in almost every job advert and appraisal, in plain words and with practice built in. Communication Skills Course covers listening, speaking and writing clearly, difficult conversations and communicating so that everyone is included. Customer Service Training covers what good service looks like, handling complaints and problems, and working within your organisation's policies, with the Consumer Rights Act 2015 as the backdrop. Emotional Intelligence Training covers recognising and managing your own emotions and reading other people's, and using that at work. Time Management Course covers prioritising, planning, focus and the habits that stop the day running away from you. The Equality Act 2010 sits behind inclusive communication and reasonable adjustments, and the Health and Safety at Work etc. Act 1974 and the HSE Management Standards sit behind pressure and stress at work. New starters, apprentices, front-line staff, team leaders and anyone preparing for a management course will get something from each one. Every course is split into short modules with a knowledge check after each one. Pass the final test and your CPD certificate issued by Lift College is ready the same day. When your recommended refresh date arrives, you retake the latest version free.
Every course ends with a CPD certificate your employer can check.
Your certificate records your name, the course, the hours of learning, the date you completed and a recommended refresh date. Each one has a unique number and a verification link, so anyone can confirm it in seconds.
- One price, £19.99. One payment, one learner, no subscription.
- Short modules with a knowledge check after each one and a final test. Instant results.
- 80% to pass, with unlimited free retakes.
- A CPD certificate issued by Lift College as a PDF the same day you pass, with a unique number and a verification link.
- Access for as long as Lift College offers the course, and never less than 3 years from the day you buy.
- A free refresher when your recommended refresh date arrives. Changed your mind? Ask within 14 days of paying and we refund you in full.
CPD certificate
liftcollege.co.uk/verify/LC-CPD-000000Questions about workplace skills
Which workplace skills course should I take first?
Communication Skills Course. Listening, explaining and handling difficult conversations underpin the other three. If you deal with customers every day, take Customer Service Training next. If you lead a team or want to, Emotional Intelligence Training. If your day keeps running away from you, Time Management Course.
Are these courses for managers or for everyone?
Everyone. They are written for new starters, apprentices, front-line staff and team leaders alike. Each one includes a section on using the skill when you manage or supervise other people, so they also suit anyone preparing for a management course such as the CMI Level 3.
Do workplace skills courses count towards CPD?
Yes. Each course shows its hours of learning on the CPD certificate issued by Lift College, so you can log them in your CPD record. Communication Skills Course and Customer Service Training are 3 hours each, Emotional Intelligence Training and Time Management Course are 2 hours each.
How long do the workplace skills courses take?
Communication Skills Course and Customer Service Training are 3 hours of learning in 6 short modules. Emotional Intelligence Training and Time Management Course are 2 hours in 5 short modules. You can finish in one sitting or across several and pick up where you left off on any device.
How often should I refresh workplace skills training?
Lift College recommends every 3 years for all four courses, and the refresher is free. Many people retake Communication Skills Course or Customer Service Training sooner when they change role.
Can I buy workplace skills training for a team?
Yes. Open a free organisation account and every CPD course is £16.99 a learner. You can pay by card or by invoice with your own PO number, add learners yourself and see who has passed.
More CPD courses
Training a team?
Open a free organisation account and buy places for your staff on any of our CPD courses. Name them now or later.
- 1Your first CPD place is free when you open an account with a work email.
- 2Your own branded training portal in two minutes. No sales call needed.
- 3Pay by card, or by invoice on 30-day terms with your PO.
- 4£16.99 a place, falling to £9.99. Lower than any of the big CPD providers at every step.
- 5Human tutor support with every CPD course, and a named UK tutor on every regulated qualification.
- 6Unlimited free retakes, 80% to pass, certificate the day each person passes, free refresher when it is due.
- 7CPD Standards Office accreditation in progress, provider 51289.
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