How can we help?
UK advisers, real support inside one working day. Whether you are choosing a course, mid-way through a qualification, or need to raise a complaint, start here.
Where would you like to start?
Speak to a UK adviser
Book a callback at a time that suits, or start a live chat during working hours. Advisers help with course choice, funding, and next steps.
Existing learner support
Login help, tutor questions, assessment queries and deferrals. Email info@liftcollege.co.uk from your enrolled address for the fastest response.
Payments and billing
Change your card, switch plan, pause or cancel. Most changes take effect the same working day.
Exams and assessments
Guidance on booking Functional Skills, GCSE, A Level and Access exams; how coursework is submitted; typical feedback timelines.
Awarding bodies and regulation
Learn which body awards your qualification and how Ofqual regulation works. See the awarding-bodies directory for full details.
Complaints and appeals
Two-stage complaints process with a formal director review. Where a qualification is awarded by an Ofqual-regulated UK body, complaints can be escalated to that awarding body.
Which team should you email?
Route your message to the right inbox and we will reply inside one working day.
Course enquiries
Prospective learners deciding what to study, how funding works, or what suits their goals. Route: info@liftcollege.co.uk or callback booking.
Existing learner support
Login, coursework, deferrals, exam booking, tutor questions, replacement certificates. Route: info@liftcollege.co.uk from your enrolled email.
Payments and billing
Card updates, plan changes, invoicing questions, refund requests. Route: info@liftcollege.co.uk.
Employers and schools
Group cohorts, invoicing, employer dashboard and rollout support. Route: book a discovery call at /employers/call.
Media and partnerships
Press, PR, awarding-body partnerships, comment requests. Route: info@liftcollege.co.uk with "media" in the subject.
Common questions from learners
How do I contact a Lift College adviser?
The fastest route is our contact page: email info@liftcollege.co.uk or book a phone callback online. Advisers are UK-based and respond inside one working day.
I have forgotten my login password. What do I do?
Use the "Forgot password" link on the learner login screen. A reset email arrives within a few minutes. If it does not arrive, check your junk folder or email info@liftcollege.co.uk from the address you enrolled with and we will reset it manually.
How do I update my payment details or change my plan?
Log in, open Account · Billing, and edit your card or subscription. To pause, cancel or switch from a monthly plan to a one-time payment, email info@liftcollege.co.uk and we will action it inside one working day.
When will my tutor reply to my submission?
Assessment feedback is returned inside five working days for most qualifications. Level 5 and above may take up to seven working days. You will see the timeline for each submission in your learner dashboard.
How do I book an exam for a qualification that needs one?
Functional Skills exams, GCSEs, A Levels and Access to HE end-point assessments run through approved centres. Your course page and induction pack list your options. Our adviser team can book on your behalf if you prefer.
I need to defer or extend my course. Is that possible?
Yes. Most learners get a free deferral on request during the first 12 months. Email info@liftcollege.co.uk with your reason and preferred new end date and we will confirm the extension in writing.
How do I raise a complaint?
Email info@liftcollege.co.uk with the word "complaint" in the subject line, or ask any adviser to raise one on your behalf. We follow a two-stage process: informal resolution inside five working days, then formal review by a director if unresolved. You can also escalate to your awarding body if you remain dissatisfied.
What is your refund policy?
You have a 14-day statutory cooling-off period from the date of enrolment. During this window you receive a full refund provided you have not started assessed work. After 14 days, refunds are considered on a case-by-case basis against the terms in your enrolment agreement.
Adviser support
Prefer to speak to someone?
Book a UK adviser callback at a time that suits. Callbacks last around 15 minutes, cover course choice, funding, and next steps, and never come with a hard sell.