Conflict Resolution and De-escalation Training
Recognise when a situation is escalating, calm it with words and body language, and keep yourself and others safe.
14-day money back · Pay once, no subscriptionConflict Resolution and De-escalation Training online with Lift College: £19.99, pay once, with a CPD certificate issued by Lift College the day you pass. Training a team? It is £16.99 a course on a free organisation account. | |
| Qualification | Conflict Resolution and De-escalation Training |
|---|---|
| Exams | Knowledge check after each module and a final test. 80% to pass, unlimited free retakes |
| Price | £19.99, pay once |
| Typical duration | 2 hours |
| Age | 16 or over |
| Who it suits | Anyone who deals with the public, patients, residents, customers or colleagues, in England, Wales, Scotland and Northern Ireland |
Conflict Resolution and De-escalation Training
You can do conflict resolution training online in the UK with Lift College's Conflict Resolution and De-escalation Training course. It is 2 hours of learning in 5 short modules, covering what causes conflict, the warning signs that someone is becoming aggressive, how to communicate to calm a situation, how to keep a safe distance and an exit, and what to do and report afterwards. It costs £19.99, pay once, and your CPD certificate issued by Lift College is ready the same day you pass. Lift College recommends a refresh every 3 years, and the refresher is free.
Abuse, threats and aggression at work are common in care, health, retail, hospitality and front desk roles. Employers must assess the risk of violence and give staff the information and training to manage it. Most incidents can be calmed before they become dangerous.
This course covers what causes conflict, the warning signs that someone is becoming aggressive, how to communicate to calm a situation, how to keep a safe distance and an exit, and what to do and report afterwards. It covers non physical skills only. It does not teach physical intervention or restraint, which need in person training.
- Explain common causes and triggers of conflict
- Recognise the warning signs of escalating aggression
- Use verbal and non verbal communication to calm a situation
- Apply simple de-escalation techniques and know when to step away
- Keep yourself and others safe, including distance and exits
- Know how to report an incident and why it matters
- Know where to get support after an incident
5 short modules, 2 hours in total.
Understanding conflict
Causes, triggers and how frustration, fear, pain, confusion, alcohol and drugs affect behaviour.
Knowledge checkSpotting the signs
Verbal and physical warning signs, and the stages of escalation.
Knowledge checkCalming a situation
Tone, words, listening, empathy, body language and personal space, and phrases to use and avoid.
Knowledge checkStaying safe
Positioning, exits, when to leave and call for help, and working alone or in someone's home.
Knowledge checkAfter an incident
Reporting, recording, the duty to report some injuries under RIDDOR, debriefs and support for you.
Knowledge checkFinal test and your certificate
Multiple choice, 80% to pass, unlimited attempts. Your CPD certificate is issued by Lift College the day you pass.
This course is for you if
- You work in care, health, housing, retail, hospitality or a front desk
- You deal with upset or angry people as part of your job
- Your employer's risk assessment identifies a risk of violence or abuse
- You work alone or visit people in their homes
- You want practical ways to calm difficult conversations
Your CPD certificate, issued the day you pass.
Your certificate records that you completed Conflict Resolution and De-escalation Training with Lift College. It shows 2 hours of learning, your completion date and a recommended refresh date 3 years on.
- One price, £19.99. One payment, one learner, no subscription.
- Short modules with a knowledge check after each one and a final test. Instant results.
- 80% to pass, with unlimited free retakes.
- A CPD certificate issued by Lift College as a PDF the same day you pass, with a unique number and a verification link.
- Access for as long as Lift College offers the course, and never less than 3 years from the day you buy.
- A free refresher when your recommended refresh date arrives. Changed your mind? Ask within 14 days of paying and we refund you in full.
CPD certificate
liftcollege.co.uk/verify/LC-CPD-000000Which online conflict resolution certificate do employers accept?
Your employer decides what conflict resolution training you need, based on its risk assessment of violence and aggression. Section 2 of the Health and Safety at Work etc. Act 1974 and regulation 3 of the Management of Health and Safety at Work Regulations 1999, with the matching Northern Ireland law, require employers to assess the risk of violence to staff and give the information and training needed to control it. A good certificate records the course, hours, completion date and refresh date, and can be verified. The content should cover the causes and warning signs of aggression, calming a situation with words and body language, keeping yourself safe, and reporting and recording incidents, including RIDDOR.
Lift College's certificate does each of these: it names Conflict Resolution and De-escalation Training, shows 2 hours of learning, your completion date and a refresh date 3 years on, with a unique number and verification link. The refresher is free.
Compare providers in our guide to conflict resolution training online in the UK.
The law this course supports
Health and Safety at Work etc. Act 1974
Applies in England, Wales and Scotland. Employers must provide the information, instruction, training and supervision needed to keep employees safe, including from the risk of violence at work, so far as is reasonably practicable (section 2). Northern Ireland has the same duty in the Health and Safety at Work (Northern Ireland) Order 1978.
Read the legislation →Management of Health and Safety at Work Regulations 1999, regulation 3
Employers must assess risks to their staff, including the risk of violence and aggression, and put controls in place.
Read the legislation →The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013
Employers must report certain work related injuries to the enforcing authority. An injury to a worker from physical violence at work is reportable when it is a specified injury or keeps them off work for more than seven days.
Read the legislation →£19.99. Pay once, nothing added.
One payment for one learner. You keep access for as long as Lift College offers the course, and never less than 3 years. Changed your mind? Ask within 14 days and we refund you in full.
- PaySecure card payment, one time only.
- Sign inYour learner account is ready straight away.
- StartBegin module 1 the same minute.
Free refresher when it is due
We recommend a refresh every 3 years. We email you 30 days before, and from the refresh date you can retake the latest version free and download a new certificate.
Questions about Conflict Resolution and De-escalation Training
What is de-escalation?
Using calm words, listening and body language to reduce someone's anger or distress so a situation does not turn aggressive.
Does this course cover restraint or breakaway techniques?
No. It covers non physical skills only. Physical intervention and restraint need in person training from a provider certified against the Restraint Reduction Network Training Standards.
Is online conflict resolution training valid?
Your employer decides what training you need, based on its risk assessment. This course covers the knowledge of recognising and calming conflict. Some roles also need practical in person training.
Who needs conflict resolution training?
Anyone who deals with members of the public, patients, residents or customers, especially in care, health, housing, retail, hospitality and front desk roles, and anyone who works alone.
How often should conflict resolution training be done?
Your employer sets it. Lift College recommends refreshing every 3 years, and the refresher is free.
How long do I keep access?
You keep your access for as long as Lift College offers the course, and never less than 3 years from the day you buy. Your certificate PDF is yours to keep.
What is the free refresher?
Lift College recommends refreshing this course every 3 years. When your date comes round, you can retake the latest version free and get a new certificate. We email you 30 days before.
Does it count towards my CPD?
Yes. The course is 2 hours of learning, shown on your CPD certificate issued by Lift College, so you can log the hours in your CPD record.
Can I get my money back?
Yes. Ask within 14 days of paying and we refund you in full.
Can my employer pay?
Yes. Your receipt shows the course, the date and the amount paid, and you can pass it to your employer. Buying for a team? Open a free organisation account: every course is £16.99, and you can pay by card or invoice with your PO.
Where can I do conflict resolution training online in the UK?
Lift College offers Conflict Resolution and De-escalation Training online for £19.99, pay once. It is 2 hours of learning in 5 short modules, written for workplaces across England, Wales, Scotland and Northern Ireland. Your CPD certificate issued by Lift College is ready the same day you pass.
How long does online conflict resolution training take?
Conflict Resolution and De-escalation Training is 2 hours of learning in 5 short modules, each with a knowledge check. You can finish it in one sitting or across several and pick up where you left off on any device. The final test needs 80% to pass, with unlimited free retakes.
How much does Conflict Resolution and De-escalation Training cost online?
Lift College's Conflict Resolution and De-escalation Training is £19.99, pay once, with no subscription. Training a team? It is £16.99 a course on a free organisation account.
How is Conflict Resolution and De-escalation Training assessed?
By a short knowledge check after each of the 5 modules and a final test. You need 80% to pass, with unlimited free retakes, and your CPD certificate issued by Lift College is ready the same day you pass.
Can I start Conflict Resolution and De-escalation Training today?
Yes. You start the moment you pay, on any device, and you can finish the 2 hours of learning in one sitting or across several. Your CPD certificate issued by Lift College is ready the same day you pass. Buying for a team? Open a free organisation account.
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Mental Health Awareness Training
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Buying for a team?
Open a free organisation account: CPD courses from £16.99 each, less from 50 places, pay by card or invoice with your PO, and see every learner's progress and certificate in one place.